Home Departments Utility Billing
Welcome to the City of Grayling’s Utility Billing Department
WELCOME TO THE CITY OF GRAYLING’S UTILITY BILLING DEPARTMENT
Utility Billing Department:
City Clerk, Lori McGeorge
Email: utilitybilling@cityofgrayling.org
Phone: 989-348-2131 ext. 106
The City of Grayling Utility Bill for Water, Sewer and Trash are mailed quarterly: April, July, October and January. Partial/advanced payments are encouraged and accepted at any time. City of Grayling’s current water/sewer rate schedule.
UTILITY BILL PAYMENTS
Payments can be made:
- Online through BS&A using a credit/debit card or ACH (3rd party fees apply). The City does not accept credit card payments over the phone for security purposes.
- By mail: City of Grayling, PO Box 549, Grayling, MI 49738. *Please note that the City of Grayling does not accept postmarks.
- In-person at City Hall, 1020 City Blvd in Grayling. After hours, use the drop box located to the left of the front doors.
The City of Grayling is not responsible for lost or delayed mail due to the USPS service. Failure to receive your bill does not waive any past due penalties.
BS&A ONLINE ACCOUNT INFORMATION
You will need to register your BS&A account to make payments, view your account balance, usage and payment history by selecting the link below:
BS&A ACCOUNT REGISTRATION. For help setting up your account, Click here for the registration information sheet.
PAPERLESS BILLING
Go paperless and receive your Utility Bill electronically.
- Register your BS&A account online: BS&A ACCOUNT REGISTRATION,
- Call 989-348-2131, or
- Email your name, address and the email address you would like to receive your bill to: utilitybilling@cityofgrayling.org.
LATE PENALTIES
A 10% penalty or minimum of $10.00 will be automatically applied for payments received after 4:30 pm on the billing due date. Water/Sewer Late Fee Policy. Please note that failure to receive your bill does not waive the past due penalty. The City does not accept postmarks. Penalties are assessed on Water/Sewer amounts, and not on the Trash portion of your Utility Bill. All Utility Bill accounts (Water/Sewer) with a balance after 90 days will be added to your property taxes (per City Ordinance, Utilities: Sec. 40-451: UTILITIES).
WATER SHUT OFF
Water will be shut off if payment is not received before 4:30 pm the day before the shut-off date listed on your bill. A non-payment fee of $80.00 will automatically be applied to the account and the balance must be paid in full before water can be restored. Water shut-offs must be paid by 3:00 pm for reconnection on the same day or an additional fee of $90.00 will be charged for after-hours overtime to have the water turned back on. View our Water shut off policy. The City does not accept postmarks.
FINAL BILL/READ POLICY
If you are moving out of a home or business and would like to have your name removed from the utility bill, you must fill out and submit a Final Read Request form. By completing the form, you are requesting to have your name removed from the account and the meter read in order to generate a Final Utility Bill, which will then be sent to you. There is a $35 for all final bill per the Final Bill/Read Policy.
You may drop off the form and payment in person at City Hall, mail them to City of Grayling, P.O. Box 549, Grayling, MI 49738, email to: utilitybilling@cityofgrayling.org, or fax to (989) 348-6752 with the receipt of an online payment. Requests will not be processed with a completed for and processing fee paid.
WATER LEAKS
Unseen or unfixed leaks can drip hundreds, even thousands of gallons of water wastefully down the drain. If you have an unusually high water bill, please call us as soon as your get your bill and we will DPW come take a look. The City is here to help, but if we are unaware of a problem, we are unable to help.
CITY OF GRAYLING WATER LINE BREAKAGE CREDIT POLICY
The purpose of the Water Line Breakage Credit Policy is to help Residential and Business customers when they have excessive water usage because of a break in a service line between the curb stop and the house and not the fault of the City. The customer may request a one-time credit for the loss of water which is based on previous usage history.
- The excessive usage must be due to a break in a water service line.
- The customer must request, in writing, the credit according to the policy and submitted before the billing due date, along with any copies of available receipts showing said repairs were completed.
All documents must be submitted to be evaluated and reviewed before a credit will be issued.
PA222 Sewer Back-Up Legislation
SPRINKLER METER PROCEDURE
Residents interested in more information regarding sprinkler meters and installation may contact the Utility Billing Department of City Hall at 989-348-2131 X106.
For 2023 Consumer Confidence Report (CCR) and previous years, and Michigan Department of Health and Human Services (MDHHS) information.
THE CITY OF GRAYLING IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDER.